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Policies

Shipping & returns

These are the workshop’s shipping and return rules, written here as a starting draft that can be edited. They do not add promises beyond the rules below.

Shipping

Checkout shipping is $0. Customs are the buyer’s responsibility. Processing time varies by piece.

Most pieces show a processing window of 1–5 business days. Some show 5–7. Read the coin you are ordering. A tracking number is sent once the order is packed. Case protector is included.

Orders ship internationally.

Cancellations

Cancel within 24 hours.

Returns and exchanges

Ask about a return within 14 days of delivery. Ship returns back within 30 days of delivery. Exchanges follow the same window. Buyers are responsible for return shipping costs.

If the item is not returned in its original condition, the buyer is responsible for any loss in value.

These items cannot be returned unless they arrive damaged or defective:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Questions about an order belong on the contact page or the FAQ. This website does not run a separate returns desk.